Return Policy
General Terms
L L S T Y L E gladly accepts returns under the following conditions:
Items must be unworn, unwashed, unaltered, and include all original internal garment tags.
Returns must be initiated within 14 days from the date the tracking status shows as delivered. For split package orders, the 14 days window starts from the delivery date and time of the first package.
How to Start a Return?
Enter your email address and verification code to sign in.
Go to your order history, select the item(s) you wish to return, and follow the instructions.
If your return request is approved, you will receive a shipping label by email within 48 hours.
Tip: Check your spam or junk folder if you don’t see it in your inbox.
Please follow all instructions carefully to complete your return.
⚠️ Return requests submitted outside of the 14 days window will be rejected.
Important Return Conditions
Customers are responsible for return shipping costs.
We do not accept exchanges.
Items returned without meeting the above criteria are subject to a 30% restocking fee or may be fully rejected.
Shipping and handling charges are non-refundable.
Non-Refundable Items
Due to hygiene and security reasons, the following items cannot be returned:
- Discounted or sale items
- Free shipping items
Return Process Reminders
Send us a screenshot of the item(s) you wish to return via WhatsApp.
Always wait for our confirmation and return address before sending the package.
Items sent to the wrong address will not be refunded.
Include your order number in the return package.
You must provide a tracking number after sending the item back.
⚠️ No refund will be issued without a valid tracking number.
Lost or Stolen Packages
If your package is lost or stolen, please collect as much evidence as possible and contact us within 24 hours.
Refunds
Refunds are typically processed within 7 business days to your original method of payment.
If you paid via PayPal, your refund may be processed within 24 hours.
Requests to refund to a different card/account will not be accepted.
If you haven’t received your refund after 15 business days from approval, please contact us at:
Policy Updates
L L S T Y L E reserves the right to modify this return and refund policy at any time, at its sole discretion.
Your well-being is our priority.